Being a nurse for over 20 years and having worked in acute care and community settings, healthcare administration and management, I’ve learned that an organization operates according to the same principles as any live organism. Efficiency and well-being of the firms speaks to us through its prosperity and satisfaction of its stakeholders.
In my corporate positions, I supervised a large number of healthcare professionals and managed day to day operations to ensure a high standard of service was delivered. I was responsible for the development and implementation of best practices in multiple programs and services and participated in stakeholder initiatives and collaboration with Health Authorities care professionals.
I could clearly see that supporting staff education affected the quality of care the profitability of the practice. And the change must happen within.
If you are straggling to pinpoint performance gaps in your organization through and looking for training needs analysis and implementation, consider Quality designed education for your organization.
Signs that your organization requires a “health shot” or Quality designed education:
- Absence or inconsistency of in-service training plan.
- Weak participation in events or poor discipline in following company policies and procedures.
- Increased sick time usage or high turnover rate.
- Low level of satisfaction among the staff and clients.
- High level of incidents and adverse events.
Quality Designed Education is a model for in-service training of doctors, nurses, health workers and supporting staff which matches the training programs with company needs and desirability of learning among the staff. It works collaboratively with co-design, an approach to design attempting to actively involve all stakeholders (e.g. employees, partners, customers, citizens, end users) in the design process to help ensure the result meets their needs and is usable. However, the main element is Quality Designed Education is the highest care quality provided by the organization.
The 5 steps nursing process is used in Quality Designed Education to provide an excellent outcome.
- Assessment – series of interviews and on-site observation visits by a registered nurse.
- Diagnosis – the nurse’s clinical judgment about an actual or potential issue or needs.
- Outcomes / Planning – based on the assessment and diagnostic findings, the nurse together with the management team member(s) sets measurable goals and plans.
- Implementation – delivering training in a most suitable format and operational needs.
- Evaluation – effectiveness of the education is continuously evaluated, and the plan modified as needed.
By the end of this process, your organization would have the tools to sustain the change.
The payoff for your practice is as follows:
- Employee retention: Staff members develop loyalty to a practice because they feel you care about them as individuals. They benefit from personal and professional growth and do not feel their career has stalled out.
- Staff morale: A practice culture that encourages learning and fosters education creates a positive, motivated, and committed workforce.
- The high quality of service: Orientation and cross training are essential for a smoothly running office. The stability and sustained work ethic that result from low staff turnover and decreased absenteeism also contribute to efficiency.
- Competency & high standards: Employees who have received job-specific training are more productive and confident. Both clinical and administrative staff need ongoing education to stay current regarding the constantly changing aspects of medical practice.
- Patient satisfaction : Yes, staff education affects your patients, who benefit from your employees’ skills, positive attitude, and efficiency. Employees who feel they make a difference in the mission do better work.
Education sessions for staff members engages employees, makes them feel validated, and provides them with tools, increase their knowledge and integrate transitions preparation.